Sprinklr just came out with the eBook Without Infrastructure, You Can’t Be Social. It surveys over 50 social media professionals on their opinions on marketing automation.
Contributing brands include Cisco, Nissan, Samsung, Shell, Nestle Purina, HP, Medtronic, Wells Fargo, Pfizer, Dell, Reebok, Farmers Insurance, and MarketingXLerator.
Without Infrastructure, You Can’t Be Social has 115 pages of advice on managing social experiences from innovators at 45 of the world’s most innovative brands.
The eBook makes the point that social infrastructure is crucial for large enterprises to be successful in the age of “everything online”.
As Sonja Broze, Head of Social Relationship Infrastructure at PayPal puts it: “Social infrastructure is the critical differentiator for our business over the next 5 years.”
The eBook strives to help brands get the information they need to:
- Deliver amazing customer experiences with social data
- Be aware of best practices for governance and scale in large organizations
- Establish a social brand
You can download your own copy of the report here.